Archive for the ‘ Employee Engagement ’ Category

Optimization vs. Operational Reality

Over the years, service organizations have built elaborate optimization models to drive improved operational performance, particularly when it comes to scheduling team members or assets. Conceptually this makes a lot of sense and has driven significant savings and business opportunities. Nevertheless, I’ve seen too many cases where these models don’t adequately factor operational realities and [ READ MORE ]

Introducing thecollaborativeedge.com

As part of the blogging partnership I previously announced, Chris Wan and I are pleased to be launching our newest sister site: The Collaborative Edge.  While the Process Excellence & Transformational Leadership blog is intended to be a reference for implementing and leading Lean Six Sigma & Process Excellence deployments with the intent of driving transformational change, this new sister [ READ MORE ]

Are we under-leveraging process improvement as a lever to drive team member engagement?

Having reflected on the key themes that came through during the recent Lean Six Sigma & Process Excellence Summit in Orlando, I was surprised by the few examples presented by process improvement practitioners discussing how process improvement can be actively leveraged to drive employee engagement.  There were discussions around employee suggestion programs and some examples of “voice of [ READ MORE ]

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